Client Management Co ordinator

About us

The Client Management Coordinator will support the Client Management team in delivering a professional, consistent and well-organised experience for Procentia’s clients. The role will provide coordination, administrative and operational support across client governance, meeting preparation, action tracking, reporting, communications and internal follow-up activity.

Here's what you'll be doing:

· Provide general and day-to-day administrative support to Senior Client Managers across client accounts

· Maintain client management documentation, including contact lists, trackers and shared folders to support accurate account management.

· Support the preparation and follow-up of client meetings, including agendas, papers, minutes, action updates and supporting documentation.

· Collate information for account reviews, client updates and internal planning discussions, using agreed templates and inputs to support a consistent, insight-led approach to client management.

· Assist with routine client communications, follow-up notes and administrative updates for review before issue.

· Act as a coordination point across relevant internal teams as needed.

Key skills and experience:

·· Strong organisational skills, with the ability to manage multiple priorities and deadlines.

· Excellent written and verbal communication skills.

· Good attention to detail and accuracy in documentation, notes and follow-up activity.

· Confident using Microsoft Office tools, including Outlook, Word, Excel, PowerPoint and Teams.

· Ability to build effective working relationships with internal colleagues and client-facing teams.

· Proactive approach to tracking actions, resolving issues and escalating where needed.

Lets talk about what's in it for you...

· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

· Buying and Selling holiday (up to 1 week)

· Volunteer day

· 5% Employer contribution pension

· Life Assurance

· Private Medical Insurance

· Employee Assistance Programme (EAP)

· Health care cash plan

· Tusker – Electric Car Leasing scheme

Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.