Client Onboarding Executive

Summary of the job:

The Client Onboarding Executive supports the Retail Investor Relations team by managing the onboarding process for new investors in retail funds. The role focuses on ensuring efficient client setup, regulatory compliance, and high-quality client service.

About the client:

The client is a well-established investment management firm with a strong focus on retail investor relations. They are committed to diversity, equity, and inclusion, and pride themselves on fostering a workplace where innovation, fairness, and collaboration thrive.

Key responsibilities:

The successful applicant will process new client applications, conduct AML and KYC checks, and complete risk assessments in line with regulations. They will liaise with internal teams and third parties to ensure efficient onboarding, maintain accurate records in the CRM system, produce client and adviser documentation, and report on fundraising activity. The role also involves handling client queries, quality-checking documents, supporting audits, and escalating any issues or complaints appropriately.

The successful candidate:

The ideal candidate will be detail-oriented, organised, and proactive, with excellent communication and interpersonal skills. They will have 1-2 years of relevant experience, preferably with knowledge of AML procedures and retail investment products, and be proficient in Microsoft Word and Excel. A strong ability to prioritise tasks, maintain accuracy under pressure, and work collaboratively with colleagues is essential.

What is on offer for the candidate:

The role offers the opportunity to join a professional and supportive environment that values development, inclusion, and excellence. The candidate will gain exposure to a range of investment products and compliance processes while contributing to the delivery of exceptional client service.