Client Onboarding Specialist

The Client Onboarding Specialist will play a key role in delivering exceptional service within the business services industry. This is a permanent role, based in St. Albans, ideal for candidates who are looking for their first career step in a company in which they can develop and progress.

Client Details

This is a rapidly growing organisation based in St. Albans, who is currently looking for a Client Onboarding Specialist to join their friendly team on a full time, permanent basis. The role will be responsible for onboarding new client accounts, and completing all necessary compliance checks, as well as providing regular customer service and aftercare for each client, ultimately building long term relationships internally and externally.

Description

• Act as the first point of contact for client queries, ensuring prompt and professional responses.
• Provide administrative and secretarial support to internal teams and external clients.
• Maintain and update client records with accuracy and confidentiality.
• Coordinate meetings, including scheduling, preparing agendas, and documenting minutes.
• Assist in the preparation of reports and presentations for clients and stakeholders.
• Ensure compliance with company policies and industry regulations during client interactions.
• Collaborate with other departments to enhance client experience and service quality.
• Proactively identify opportunities to improve processes and client satisfaction.

Profile

A successful Client Onboarding Specialist will:

• Have excellent communication skills
• Be able to conduct themselves in a professional manner
• Excellent attention to detail and accuracy
• Able to work well independently and within a team
• Proactive and willing to learn
• Live locally to St. Albans

Job Offer

• A competitive salary, negotiable depending on experience
• Hybrid working arrangement upon successful completion of probation
• Generous holiday allowance, starting at 25 days plus bank holidays
• A permanent position within a supportive and professional environment in St. Albans.
• Career progression opportunities in a number of different areas