Client Ops Specialist

Client Operations Specialist\n\nLocation : Sheffield \n\n3 days a week in office. \n\nAbout Insight\n\nInsight is a Fortune 500\u2011ranked global provider of hardware, software, cloud, and service solutions. We help our clients define, architect, implement, and manage technology today\u2014while transforming for tomorrow.\n\nOperations is the heartbeat of Insight. Our teams are passionate about delivering excellence to our clients, partners, and colleagues by proactively managing people, products, technology, information, and time to achieve exceptional results.\n\nThe Role\n\nAs a Client Operations Specialist, you\u2019ll play a key role in managing the end\u2011to\u2011end client experience\u2014from purchase to pay. You\u2019ll be the day\u2011to\u2011day point of contact for customers, ensuring orders are processed accurately, queries are resolved quickly, and service levels are consistently high.\n\nWorking closely with Sales, internal teams, and external partners, you\u2019ll help maintain strong client relationships and support repeat business through professionalism, speed, and attention to detail.\n\nKey Responsibilities\n\n * Respond promptly and professionally to internal and external client queries, ensuring excellent service at all times\n * Collaborate with internal teams to ensure client requests are actioned within agreed timescales\n * Support Sales teams by ensuring compliance with company policies and procedures\n * Liaise with distributors, chasing and following up on orders to ensure timely shipment\n * Manage internal sales processes, including order processing, contract administration, quote generation, and maintenance renewals\n * Actively manage and update tickets, escalating issues where appropriate\n * Maintain online catalogues, ensuring pricing and product information is accurate and up to date\n * Support sales activity by contributing data to proposals, RFIs, and RFPs when required\n\n\n\nThis role may also involve additional duties in line with business needs.\n\nWhat Success Looks Like\n\n * High levels of client satisfaction and loyalty\n * Accurate processing of orders and returns within agreed SLAs\n * 100% of client requests responded to or escalated in line with SLA agreements\n\n\n\nWhat We\u2019re Looking For\n\nEssential\n\n * Experience working in a fast\u2011paced, high\u2011performing, and target\u2011driven environment\n * Excellent written and spoken English\n * Strong Microsoft Office skills (Outlook, Excel, Word)\n * Excellent time management skills and ability to work to tight deadlines\n * Strong communication skills and confidence engaging with clients and colleagues\n * Ability to quickly learn new systems and processes\n * A collaborative mindset with a strong customer focus\n\n\n\nDesirable\n\n * Business Administration qualification or similar\n * Experience using CRM or order management systems\n * General IT or technology product knowledge\n * Previous experience in a sales or client\u2011facing environment\n * Experience working in a globally diverse organisation, with an interest in equality, diversity, and inclusion\n\n\n\nAbout Insight: \n\nWe believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there\u2019s a reason our average employee tenure is over 6 years. \n\nWe strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. \n\nApplication Details: \n\nInsight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. \n\nWe will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. \n\nA full job description will be provided upon application. \n\nInsight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.\n