Client Partner

Who are we?  

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.  

Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.  

We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.  

Our mission 

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.  

That’s why we make it our mission to capitalise on complexity for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges.  

Our values 

We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values: 

• Bold Curiosity. 

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.  

• Connected Clarity. 

We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. 

• Positive Encouragement. 

We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. 

• Constant Impact. 

We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft. 

About
Brave Bison Performance 

With over 20 years experience growing our clients’ businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth.

By going deep into our clients’ world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity.   

The Opportunity

We're a different beast, and the person stepping into this role needs to be too.

Brave Bison Performance is one of the UK's most ambitious performance marketing agencies, driving paid media, SEO, and multi-channel growth for brands including New Balance, Specsavers, and The Very Group. We don't do bloat. We don't do jargon for the sake of it. We're here to make clients grow, measurably, sustainably, boldly.

This is a senior maternity cover role for one of our Client Partners across Brave Bison Performance. You won't just be holding the fort. You'll be leading a talented client services team, stewarding some of our most important accounts, and helping to raise the bar for everything we do. As one of three Client Partners you will be involved in people, client, and financial management.

This role is focused on moving from leading client portfolios to shaping the future of how the agency works. That means designing the long-term tools, products and solutions that make us more effective for our clients. It means tackling the bigger structural challenges in our industry, not just the ones in our inboxes. And it means operating at a level of strategic ambition that requires headspace, not inbox management.

We're looking for someone who can walk in on day one, earn the trust of senior clients and a high-performing team, and leave things meaningfully better than they found them.

What This Role Is and Isn't

This is a leadership role. The right person leads from the top, and is not in the weeds of daily communications and status updates. Those are handled by a strong team beneath you. You are the face of the future for our clients, not the face of the firefighter.

What You'll Be Doing

Team Leadership & People Development

• Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives


• Own performance management for your team, regular 1:1s, appraisals, SMART objectives, and addressing performance issues swiftly and fairly


• Provide ongoing pastoral support and development, ensuring every member of the team has the tools and clarity to lead their accounts with confidence


• Review resource planning across the team, running mid-month check-ins to flex capacity where needed


• Work with the Managing Partner and Heads of Delivery to review new hire needs and support recruitment where required

Client Strategy & Senior Relationships

• Serve as the principal operations lead for campaign strategy and as the point of escalation across key client accounts


• Lead QBRs, HBRs, and key strategic reviews; the expectation is boardroom presence, not meeting room presence


• Work closely with Heads of Delivery to develop effective multi-channel account plans that are ambitious, data-led, and client-right


• Collaborate with the other Client Partner to set the standard on proposals, PCAs, monthly reports, QBRs and HBRs, ensuring they are consistent and high quality, every time


• Ensure effective planning, forecasting, and project management across all client accounts in your portfolio by mentoring your team

Commercial Growth & Revenue

• Take full accountability for your team's revenue performance, weekly, monthly, and quarterly targets


• Identify and secure new revenue opportunities in existing channels and across different business units within Brave Bison


• Lead and support new business pitches, managing the process, prospect relationship, and delivery team involvement


• Liaise with Finance to ensure accurate invoicing by deadlines; own the monthly billing reconciliation for your team


• Monitor margin and GP performance in partnership with the CSD and Heads of Delivery, ensuring profitability targets are met

Operational Excellence & Department Standards

• Own elements of the Client Services roadmap, taking real accountability for initiatives that improve how the department operates


• Work with the Tech & Innovation team to automate reporting and reduce manual effort across the team


• Collaborate with Heads of Delivery to improve processes and working practices, leaving behind a department that runs more efficiently than you found it


• Support the assessment and ownership of Client Services tools and systems, ensuring what we use is fit for purpose and properly adopted


• Support our marketing team in showcasing our best work externally

The Bigger Picture: Strategic Innovation

This section exists because it matters, and because it's often missing from agency job descriptions.

The Client Partner you're covering has a clear ambition: to be one of the people in this agency who doesn't just manage the business, but shapes it. That means the role you're stepping into needs to be held by someone who appreciates why that ambition is valuable, and who actively supports it, even from a cover position.

In practical terms, this is what that looks like:

What Strategic Innovation means at Brave Bison Performance:

– Designing and prototyping long-term tools, products and workflow solutions that make the agency more efficient and our client work stronger

– Identifying structural challenges, across our clients, our team, and our industry, and developing frameworks to address them, not just workarounds

– Thinking at the intersection of client services, technology, and performance marketing to ask questions the rest of the team isn't asking yet

– Working with the Managing Partner and leadership team on what 'best in class' looks like, and taking real ownership of rolling it out

– Being curious about where performance marketing, AI, and search are heading, and helping Brave Bison get there before our competitors do

– Bridging the gap between operational knowledge and strategic vision: understanding our services, our clients, and our processes deeply enough to improve all three

What We're Looking For

Experience

• 8 years+ cross digital experience in a fast-paced environment


• Significant agency-side experience at a senior level within performance marketing, you've led teams and you've led clients


• A proven track record managing complex, multi-channel accounts at scale, with demonstrable commercial results


• Strong working knowledge across paid media and organic search, you don't need to be a channel specialist, but you need to lead conversations with the people who are


• Experience managing and developing client services teams, with a clear personal philosophy on what great people leadership looks like


• A history of identifying and converting growth opportunities within existing client relationships

Skills & Mindset

• A leader first, you elevate the people around you and create the conditions for them to do their best work


• Commercially sharp: you understand margin, forecasting, and what it takes to run a financially healthy portfolio


• Strategically confident, you translate data into direction, and direction into client confidence


• An exceptional communicator in every setting: in a boardroom, in a deck, and in writing


• Highly organised and calm under pressure, with the ability to manage competing priorities without dropping the important things


• Genuinely curious about the industry, AI, search evolution, new channels, and energised by what's coming next


• Collaborative to the core, you make internal teams feel like partners, not service providers

What you’ll get 

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.  

But not only that, we are the UK’s first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption. 

Then there’s a whole host of benefits – from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here’s a snapshot of just some of the benefits we think you might also like: 

• Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work 

• Private medical insurance:To keep you fighting fit and give you and your family peace of mind. 

• Income protection:We know it feels good to be covered, just in case. 

• Calm Subscription:Now more than ever, it’s important to mind your mind! 

• 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days 

• Christmas closure:No need to save holiday days for the Christmas closure period. It's on us! 

• Birthdays off:One extra day to celebrate your big day 

• Summer hours:Between June and Aug we finish at 15.00 every Friday. 

• Online coaching and mental health support:Unlimited via OpenUp 

• Remote Working:Work abroad for up to one month a year. 

• Performance & Salary: Reviewed twice a year for everyone. 

Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.