Client Relations Coordinator

Serves as the primary point of contact for a portfolio of publishing clients, acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities. 

Essential Duties:

• Serves as the primary point of contact for a designated portfolio of clients, addressing enquiries and resolving issues in a timely and professional manner.
• Liaises effectively between clients and internal teams to ensure seamless communication and project execution.
• Communicates business requirements and updates to clients, ensuring clarity and transparency.
• Oversees client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
• Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings.
• Contributes to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team.
• Utilises internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
• Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
• Proactively identifies and pursues new business opportunities that benefit both clients and Ingram Content Group.
• Coordinates with the warehouse team to resolve logistical issues efficiently.
• Ensures the timely and accurate coordination of key metadata and sales critical paths for clients, ensuring compliance with established requirements.
• Supports the promotion of Ingram Publisher Services UK through official social media channels and contribute to digital promotional content. 

Knowledge, Skills and Abilities

• Ability to relate to clients on a human level
• Ability to deal with difficult clients, and help turn issues into opportunities
• Ability to manage, and be managed through, change
• Ability to communicate transparently and directly, with both colleagues and clients
• Punctual and professional in all circumstances
• Knowledge of Microsoft Office Suite (Outlook, PowerPoint, Word and Excel).
• Ability to learn new systems quickly.
• Excellent organisational skills
• Ability to multi-task multiple ongoing issues to point of resolution.
• Highly motivated and proactive self-starter.
• Collaborative work style and creative problem-solving mindset.
• Strong attention to detail
• Excellent writing and communication skills.
• Knowledge of organization, operating procedures and policies of the company
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language 
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Education and Experience:

• Associate’s degree or equivalent year-for-year, directly related experience
• 1-2 years of experience in publishing, book industry, or related field 

Essential Physical Demands

• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Perks/Benefits:

• Competitive salary
• Generous holiday plus Public Holidays
• Company Superannuation Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Business Casual dress code, dress down Fridays
• Free onsite parking
• Snack and Drink Vending machines on site
• Service Awards