Client Relations Executive

Client Relations Executive
Northampton – site based
£26,000 + bonus (typically 5% - 15% of annual salary)
Hours - 40 Monday -Friday

A fantastic opportunity has arisen for a personable and proactive Client Relations Executive to join a warm and welcoming team based in Northampton. You'll be joining a dynamic business with a reputation for excellence and a strong internal culture that promotes collaboration and professional development.

It’s a brilliant role for someone who enjoys speaking with people, solving problems, and creating a positive first impression.

As a Client Relations Executive, you’ll be the first point of contact for incoming enquiries via phone and webchat. You'll qualify and direct queries to the relevant internal team while ensuring each client receives an efficient and professional experience. This role also involves promptly contacting inbound leads, confirming their details, and passing them on to the appropriate Account Manager.

This is a great opportunity for someone who enjoys a busy, client-focused role and wants to develop within a supportive and professional team environment. The business is known for its fantastic culture and strong team values, making it a great place to thrive and grow your career.

Duties

• Answer incoming calls and webchat enquiries, directing them to the appropriate team.
• Qualify inbound leads and progress them through the correct channels.
• Keep the CRM system updated with accurate lead information and notes.
• Support with Trustpilot and Google review requests.
• Assist in handling straightforward compliance and complaint resolution tasks (following training)
• Provide ad hoc administrative support to the wider team, including Compliance and Operations

The Candidate

• Ideally degree-educated or minimum A-Levels at grade CCC or above
• Previous experience in Customer Service, Administration, Sales Support, or Account Management is desirable.
• Clear and confident communication skills both verbally and in writing
• Comfortable working at pace and able to screen enquiries quickly and accurately.
• Confident telephone manner and the ability to build rapport quickly.
• Good working knowledge of Microsoft Office and ideally webchat or similar tools
• Personable, friendly, and naturally confident
• Calm under pressure with strong attention to detail
• Enthusiastic, proactive, and organised
• Able to work independently and collaboratively.
• Willingness to learn and grow within the business.