Client Relations Executive

• Quality
  monitoring of call recordings and providing feedback to sales team
  
• Assist
  with complaints handling and complaints resolution matters
  
• Answer
  incoming calls and webchat messages, screening and directing to the Sales Team
  where appropriate;
  
• Ensure
  our Customer Records Management system is kept up -to -date with client leads and
  summaries;
  
• Support
  the Client Relations Team Manager and Director of Compliance and Operations
  with ad -hoc duties as and when required;
  
• Assist
  with obtaining Trustpilot and Google reviews from customers;
  
• Provide
  support to the Director of Compliance and Operations on straightforward
  compliance matters following appropriate training; and
  
• Any other appropriate
  job duties in line with the associated skill and experience of the post holder.
  

Requirements

• Degree -educated is strongly preferred, with a minimum of
  A -Levels, or equivalent, essential, at BBB or above;
  
• Previous Sales or Professional Services Secretarial,
  Customer Service or Account Management experience is advantageous but not
  essential;
  
• Ability to communicate clearly in -person, over email,
  and on the telephone;
  
• Ability to quickly and confidently screen and progress
  calls and webchat enquiries through to appropriate Sales Team members;
  
• Ability to type and talk simultaneously;
  
• Positive and engaging telephone manner; and
  
• Strong Microsoft Office skills with experience of using
  a webchat, or similar, function.
  

• Excellent written and oral communications skills;
  
• Ability to remain calm under
  pressure and meet deadlines; 
  
• Strong organisational skills
  with a high attention to detail;
  
• Ability to prioritise and
  handle multiple tasks at any given time in a fast -paced environment; 
  
• Pro -active and enthusiastic
  with a can do attitude; 
  
• Good commercial acumen; and 
  
• Ability to work on
  own initiative as well as being a team player. 
  

Benefits