Client Relationship Manager

Client Relationship Manager Opportunity, Near Chester!

Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals.

You'll be the voice of the client internally and the face of the company externally. You'll take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.

About the Role

• Title: Client Relationship Manager
• Role: Permanent, Full time
• Location: Pulford, near Chester
• Salary: Up to £35K per annum
• Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!!

Responsibilities

• Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
• Build deep, consultative relationships with key client stakeholders
• Understand client goals and align service delivery to meet those objectives
• Identify upsell opportunities and work closely with the commercial team to convert them
• Use data to track client success metrics and report on account health
• Troubleshoot issues, resolve concerns, and provide strategic solutions
• Deliver regular business reviews and performance updates to clients
• Collaborate with internal teams to ensure client feedback shapes service delivery
• Hit and exceed client retention and growth targets

Skills & Attributes

• Strong commercial awareness and a proven track record of working to targets.
• A natural communicator who builds rapport with ease.
• Analytical thinker who enjoys problem-solving and spotting trends in data.
• Experience in a client-facing, relationship management, or renewals-focused role.
• Proactive, solutions-oriented mindset - you don’t wait for problems to arise.
• Organised and detail-oriented, with strong time management skills.
• Comfortable presenting, leading meetings, and influencing senior stakeholders.

**Roberts Webb Recruitment are acting as an agency in relation to this role**