Client Relationship Manager

Key Responsibilities

Create high level client relationships with all levels of management across all business areas.
Manage the strategic relationship with all partners, including technology providers, internal departments and vendors
Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team
You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.
Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution
Experience, Behaviors and Competencies

Proven experience of managing a team through effective coaching, people management and leadership
Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these
Experience managing senior stakeholders through various communication methods
Ability to negotiate with and influence key decision makers
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
Target driven and results focused
Experience of managing complex situations through to resolution
Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage

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Only candidates based in UK and eligible to work in UK are allowed