Client relationship manager

CRM Manager Leeds (hybrid- 3 days) £28,000 - £37,000 We are working with an excellent Agency based in Leeds City Center looking to take on a CRM Manager.

In this role, you will be working as the first of this kind within the agency and so it is imperative you have a strong CRM Management background with the ability to strategically guide.

Of course, you will be aided by members of the senior team, however, we are looking for someone who is able to walk in to the role and get things running.

What we’re looking for Experienced in CRM management and a demonstrated ability to deliver effective CRM strategies.

Skilled in using CRM platforms, including Klaviyo, Mailchimp, and Hub Spot.

Proficient in handling, analysing, and deriving insights from data.

Innovative, constantly seeking ways to enhance client outcomes.

Committed to delivering superior quality work for our clients.

Organised and flexible, able to manage multiple projects simultaneously across various fast-paced client accounts.

Key responsibilities Strategy & planning - develop lifecycle and campaign strategies aimed at list growth, acquisition, engagement, conversion, and retention.

Build, testing & deployment of monthly campaigns.

Strategic guidance, setup and weekly health check / optimisation of automated flows.

Segmentation - creating targeted customer segments using a blend of data points to ensure accurate messaging reaches the appropriate audience.

Data analysis - across various KPIs such as recency, frequency, lifetime value, segmentation and demographics, to extract actionable insights.

Regular reporting on the success of campaigns, and share learnings both internally and externally to inform future briefs.

Technical support with any integrations, advanced customer segmentation setup, or technical elements (scripts etc) Perks 25 days holiday + bank holidays Company Performance linked bonus scheme Comprehensive Private Health Insurance 5% matched company pension scheme Access to your own financial coach A company culture that promotes work-life balance Access to mental health support Free on-site gym Structured personal development and progression facilitated by our People Development and Culture Team Hybrid working approach An award-winning office designed for hybrid working Your birthday off Regular socials, parties and more…