Client Relationship Manager (Insurance)

Location: London

Type: Permanent

Hybrid working: 2 days per week in the office

Team: Business Development

Key Responsibilities

Client Engagement & Profile Raising

• Execute agreed client development plans using best-practice marketing, communications, and engagement tactics.
• Use analytics to identify, track, and progress leads aligned to global and regional objectives.
• Identify trends and topics to inform the development of thought leadership, content, and client tools, and advise partners on their effective use.

Opportunity Identification & Evaluation

• Manage sales pipelines using the firm’s Sales Operating System, ensuring accurate tracking and progression of pursuits.
• Conduct research and analysis using internal and external data to support client, sector, and practice needs.
• Measure and report on return on investment (ROI) from client development activity to inform future strategy.

Conversion & Growth

• Lead strategic pitch and panel opportunities for Enterprise clients, ensuring robust preparation and review processes.
• Prepare high-quality client meeting materials, including insight, research, and marketing assets.
• Run regular pipeline review meetings with partners to assess opportunities and required BD support.

Client Retention & Relationship Expansion

• Act as Client Relationship Manager for designated accounts, overseeing strategy and delivery to drive growth across practices and regions.
• Facilitate partner engagement with Enterprise client programmes.
• Coordinate cross-practice and cross-office client teams to deliver cohesive client strategies.
• Lead and deliver client relationship reviews and matter/satisfaction reviews in line with best practice.

Operational & Commercial Management

• Take accountability for the quality, relevance, and timely delivery of all client outputs.
• Effectively utilise local and central BD resources and collaborate with regional and sector Client Development Managers.
• Contribute to the development and continuous improvement of global BD processes and standards.
• Ensure accurate use of BD systems, data integrity, and effective adoption of BD technology.
• Lead and manage annual client activity budgets, ensuring appropriate spend and return on investment.

Skills & Experience

Essential

• Proven experience in client development or business development within a fast-paced professional services environment (legal sector preferred).
• Strong ability to influence and work credibly with senior partners and lawyers.
• Excellent organisational skills with the ability to manage multiple priorities under tight deadlines.
• Strong interpersonal skills, with confidence, diplomacy, and commercial judgement.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proactive, resilient, and tenacious, with the ability to drive initiatives forward and motivate others.

What We Offer

Clyde & Co is committed to providing an inclusive working environment and extensive personal and professional development opportunities. Career progression is supported through a structured competency framework covering:

• Technical excellence
• People and team contribution
• Client and stakeholder relationships
• Service delivery and commercial awareness
• Personal effectiveness

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.