Client Retention Manager

Your new company
Our client is the UK's leading facilities management and professional services company. With a strong track record and a commitment to excellence, the company partners with organisations across the public and private sectors to achieve strategic goals and create remarkable environments.Your new role
The Client Retention Manager will be responsible for supporting and driving the company's client retention strategies within the Physical Security sector across the UK. By developing and maintaining strong, long-term relationships with existing clients, the role aims to ensure high customer satisfaction, promote repeat business, and maximise client lifetime value across key industries.
You will work to strengthen client relationships through actively supporting the management of key existing client relationships, building long-term trust and ensuring ongoing satisfaction. You will also assist in driving client retention strategies that prioritise client loyalty and engagement, helping to drive repeat business and referrals, as well as working to identify new opportunities within existing accounts. You will also:

• Collaborate with Operations Teams by working closely with internal teams to ensure clients receive top-tier service, high-quality solutions, and timely support.
• Support contract renewals by assisting in the renewal process, ensuring smooth negotiations and maintaining strong relationships to secure mutually beneficial terms.
• Partner with the Business Development team, Commercial team, and other departments to align retention strategies with broader company goals and ensure seamless execution.
• Promote the Company's Value Proposition through supporting the promotion of the company's expertise and success stories to strengthen client relationships.
• Contribute to Strategic Planning by offering input into the business planning process by identifying client-focused strategies and new opportunities for growth.

What you'll need to succeed
You will need to have a proven background in client retention, sales or business development within the Physical Security sector with a focus on long-term relationship management. You'll have experience working on work streams of a varied level and worth up to 5 million GBP. You will also need to hold:

• Strong communication and presentation skills, with the ability to influence clients and build lasting relationships.
• Be self-motivated with the ability to drive retention efforts and meet targets.
• Be proficient in CRM systems and IT tools such as MS Office and Salesforce
• Demonstrates integrity, professionalism, and ethical behaviour in all client interactions.

What you'll get in return
In return, you will get a salary of between £50,000 to £55,000 depending on your experience level, with a sales-related bonus and a company EV car. You'll also get a mix of fantastic benefits from paid holiday through to discounts on a number of high street shops, private pension and healthcare, through a share save scheme and training opportunities with a leading Learning and Development team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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