Client Service Administrator

As a Client Service Administrator, you'll play a pivotal role in delivering exceptional client service, ensuring smooth operations, and contributing to the firm's reputation for excellence. This role is perfect for an organised, proactive individual who thrives in a collaborative environment and enjoys making a positive impact.

Why Join?

• Supportive Culture: 100% of staff agree that management prioritises wellbeing and work-life balance.
• Career Development: Benefit from regular 1:1 support, comprehensive training, and opportunities to grow.
• Team Spirit: Work with a close-knit team that goes the extra mile for each other and their clients.
• Perks: Enjoy a client referral bonus scheme, birthday gifts, and regular social events.
• Flexibility: Flexible working patterns considered to suit your lifestyle.

About the Role

As a Client Service Administrator, you will be the welcoming face of the firm, ensuring clients receive a professional yet approachable experience. Your key responsibilities will include:

• Preparing and sending client communications with meticulous attention to detail.
• Maintaining a welcoming and professional office environment for clients and visitors.
• Answering telephone calls promptly, taking accurate messages, and ensuring timely follow-ups.
• Providing general administrative support to the practice.
• Greeting clients warmly and professionally, creating a positive first impression.

This role offers the chance to work closely with a highly skilled team, contributing to the firm's mission of delivering outstanding service to its diverse client base.

About You

We're looking for a proactive and enthusiastic individual who can demonstrate:

• Teamwork: A collaborative approach and a positive attitude.
• Client Focus: A passion for delivering excellent customer service with a professional and friendly manner.
• Results-Driven: Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
• Growth Mindset: A commitment to personal development, embracing feedback, and going the extra mile.

Requirements

• Previous experience in an administrative role is essential.
• Experience in a professional services environment is preferred but not mandatory.
• Proficiency in Microsoft Word.
• Minimum GCSE Maths and English Grade B (or equivalent).
• Excellent communication and organisational skills.