Client Service Administrator

Location: Stoke-on-Trent

Salary: £24,785

Hours: Monday to Friday, Full Time

About the Role

An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.

Key Responsibilities

Process and manage client orders accurately and efficiently
Maintain and update customer, order, stock and delivery records
Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
Monitor deliveries, backorders, returns and refusals
Respond to customer enquiries via telephone and email in a professional manner
Support the onboarding of new clients and maintain accurate documentation
Manage shared inboxes and prepare routine correspondence
Produce and maintain reports, spreadsheets and tracking systems
Arrange meetings, prepare documents and provide general administrative support
Escalate issues, delays or discrepancies to the relevant manager where required

About You

The successful candidate will have:

Previous administration, customer service or order processing experience
Strong organisational skills with excellent attention to detail
Good communication skills, both written and verbal
Experience using Microsoft Office, particularly Outlook, Word and Excel
The ability to prioritise workloads and meet deadlines
A proactive and professional approach to customer service
Confidence working independently and as part of a team

Desirable Experience

Logistics, distribution, warehousing or fulfilment experience
Experience using CRM, order tracking or warehouse management systems
Knowledge of delivery scheduling, stock control or supply chain administrationIf you're an organised administrator who enjoys delivering excellent customer service and working in a busy operational environment, we'd love to hear from you. Apply today to find out more.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed