Client Service Coordinator

We’re looking for a Client Services Coordinator to join our Rural Accountancy Team.

You’ll be a key point of contact for our valued clients, taking ownership of client coordination, supporting the delivery of accountancy and compliance services, managing important deadlines, and helping to keep our internal processes running smoothly. This role plays an important part in maintaining our high standards of service and keeping our client work moving efficiently.

This role is mainly based in our friendly Chippenham office, with some flexibility for home working, balanced with ensuring the team and office are well supported.

If you're highly organised, confident in client communication, and have a solid understanding of financial workflows, we'd love to hear from you.

What you’ll be doing

• Acting as a primary liaison for clients, keeping them updated on progress and handling day-to-day queries
• Coordinating the preparation and submission of statutory accounts and tax returns by gathering client information and tracking deadlines
• Ensuring all Companies House and HMRC filing deadlines are met, including managing Company Secretarial responsibilities and maintaining statutory records
• Maintaining accurate internal systems and keeping records up to date
• Supporting with billing, document processing, and general compliance admin
• Ensuring clients are correctly set up on our systems and portals, offering help and troubleshooting as needed
• Working with colleagues across the firm to ensure a consistent and high-quality client service
• Covering reception and handling post/scanning duties when required

What we’re looking for

• Prior experience in customer service within a professional setting
• Strong administrative and organisational skills, with excellent attention to detail
• Confidence working with Microsoft Office and online systems such as CRMs, document portals and accounting platforms
• A proactive and flexible approach, able to manage multiple deadlines and adapt to changing priorities
• Excellent communication skills and a friendly, professional manner
• Experience of coordinating work or taking ownership of processes would be beneficial

What we offer

• 26 days holiday plus bank holidays and your birthday off, with the option to purchase more
• Hybrid working with 3 days in the office per week
• Employee Assistance Programme available 24/7
• Perks and discounts on a range of products and services
• Pension scheme to support your future
• A supportive, values-driven environment with opportunities for learning and development

At Old Mill, we combine the culture of a local firm with the impact and ambition of a larger organisation. We care deeply about our people and are committed to providing a workplace where you can thrive.

If this sounds like a good fit for you, we’d love to hear from you. Please apply with your CV, and feel free to get in touch if you’d like to find out more.