Client Service Executive Lead - Special Segments - Private Bank UK

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Service Executive Lead within our Private Bank UK Special Segments team.

In this role you’ll have the opportunity to liaise directly with a wide range of clients with diverse backgrounds and sophisticated banking requirements. You’ll provide dedicated leadership and support to the Relationship Management team by overseeing a client service support team in conjunction with taking responsibility for all aspects of the day-to-day client servicing duties.

You’ll be responsible for monitoring performance and activity within your team, with a view to controlling and minimising operational risks, while ensuring a high level of skills and relevant expertise is maintained throughout the team.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Lead by example, demonstrating expected core behaviours and values including teamwork, focus, drive and determination.


• Organise and run regular team meetings for your appointed CSE Team.


• Develop and lead a high-performance culture. Train and develop staff.


• Monitor performance and activity within your appointed CSE team with a view to controlling & minimising operational risks throughout the business.


• Maintain the highest standard of excellence in client service attending to client enquiries and requests.

To be successful in this role you should meet the following requirements:

• Demonstrable track record of liaising directly with High Net Worth clients within a Private Banking or Wealth Management environment – essential


• Excellent communication in all forms


• Ability to work under pressure and stick to tight deadlines, while maintaining high level of accuracy and attention to detail


• Excellent time management skills, well organised and ability to prioritise


• Ability to address existing processes and drive change


• Proven expertise in leading high performing teams

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500