Client Service Manager

Senior IT Client Service Manager
Location: Coventry
Salary £60k - £70k plus car allowance / benefits
  
The Senior IT Client Service Manager role performs a vital role in maintaining a customer-focused link between IT and internal and external client stakeholders, taking responsibility for delivering the requirements that exceed customer needs and expectations.
  
This opportunity will drive service level management, service satisfaction and continual service improvement initiatives and activities for clients.
  
Senior IT Client Service Manager experience -
Experience Essential Skills:
  

• Minimum 5 years working within an IT environment
• Minimum 3 years working within a client-facing ITSM discipline
• Demonstrate experience of service ownership directly to the customer in a previous role
• Demonstrable Customer Service experience
• Demonstrate the ability to meet deadlines
• Strong communication skills are required
• Strong confident personality
• Ability to understand and interpret contracts, SLAS and OLAS
• ITIL V3 foundation

  
Senior IT Client Service Manager desirable skills –
  

• Relevant ITIL V3 Lifecycle (SD or SO) or Capability (SOA) module
• A broad understanding of network and server infrastructure technologies
• Previous experience of managing 3rd party IT suppliers

 
If you’d like to discuss the Senior IT Client Manager opportunity in more detail, please get in touch with Vicky Heard on or email [email protected]