Client Service Officer

An exciting opportunity has arisen for a Client Service Officer in the banking and financial services department of a technology and telecoms company. The role demands a high degree of professionalism, excellent communication skills, and a keen interest in the technology and telecoms industry.

Client Details

Our client is an established player in the payments, banking and risk management space. They're now boasting a workforce of over 500 dedicated employees. Headquartered in London (Paddington), they are at the forefront of innovation in their industry, providing top-tier solutions to a diverse range of clients.

Description

*Working closely with the Head of Client Services in a new and exciting function to the business.

*Provide excellent and professional client service and support.

*Manage large volumes of queries covering payments, FX and on-boarding.

*Drive and develop processes and procedures to limit risk and drive client efficiency.

*Lead the on-boarding of clients ensuring the end-to-end set-up is completed.

*Perform in depth root cause analysis of queries and generate plans to prevent future reoccurrence.

*Manage and drive internal and external facing projects to key deadlines.

*Support the roll out and management of a Query Management System business wide; building and incorporating workflows and SLAs.

Profile

A successful Client Service Officer should have:

• 1-3 years within client service in a financial services business
• Understanding of FX, payments and day to day query management
• A strong educational background in a related field.
• Excellent communication and interpersonal skills.
• A keen interest in the technology and telecoms industry.
• Proven customer service skills.
• A team-oriented mindset.
• The ability to handle high-pressure situations.
• Strong problem-solving skills.
• A commitment to professional development and learning.

Job Offer

• A competitive salary ranging from £31,500 to £38,500.
• 25 days holiday leave.
• Performance-based bonus.
• Study support for career development.
• An exciting and innovative work environment in London.
• The opportunity to work with a diverse range of clients in the technology and telecoms industry.

We encourage all candidates who believe they fit this profile to apply. This is a fantastic opportunity to join a leading company in the technology and telecoms industry.