£31,500 - 38,500 yearly
Number of Applicants
:000+
An exciting opportunity has arisen for a Client Service Officer in the banking and financial services department of a technology and telecoms company. The role demands a high degree of professionalism, excellent communication skills, and a keen interest in the technology and telecoms industry.
Client Details
Our client is an established player in the payments, banking and risk management space. They're now boasting a workforce of over 500 dedicated employees. Headquartered in London (Paddington), they are at the forefront of innovation in their industry, providing top-tier solutions to a diverse range of clients.
Description
*Working closely with the Head of Client Services in a new and exciting function to the business.
*Provide excellent and professional client service and support.
*Manage large volumes of queries covering payments, FX and on-boarding.
*Drive and develop processes and procedures to limit risk and drive client efficiency.
*Lead the on-boarding of clients ensuring the end-to-end set-up is completed.
*Perform in depth root cause analysis of queries and generate plans to prevent future reoccurrence.
*Manage and drive internal and external facing projects to key deadlines.
*Support the roll out and management of a Query Management System business wide; building and incorporating workflows and SLAs.
Profile
A successful Client Service Officer should have:
Job Offer
We encourage all candidates who believe they fit this profile to apply. This is a fantastic opportunity to join a leading company in the technology and telecoms industry.
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