Client Services Account Director

The Client Services Account Director will lead client relationships and oversee the delivery of marketing and agency campaigns. This role requires strategic thinking and a strong understanding of the media and agency industry to drive results and maintain high standards of service.

Client Details

This opportunity is with a small / medium-sized organisation specialising in the media and agency industry. The company is known for its innovative approach to marketing and its commitment to delivering impactful campaigns for its clients.

Description

• Manage and nurture client relationships to ensure satisfaction and retention.
• Oversee the delivery of marketing and agency projects, ensuring timelines and budgets are met.
• Collaborate with internal teams to develop and execute effective strategies for client campaigns.
• Analyse campaign performance and provide insightful reporting to clients.
• Identify opportunities for account growth and propose solutions to clients.
• Act as the primary point of contact for client communications and escalations.
• Maintain a deep understanding of the media and agency industry to inform client strategies.
• Support the development of junior team members through mentorship and guidance.

Profile

A successful Client Services Account Director should have:

• Proven experience managing client accounts within the media and agency industry.
• Strong project management skills with the ability to handle multiple campaigns simultaneously.
• Excellent communication and presentation skills to liaise with clients and internal teams effectively.
• A strategic mindset with a focus on delivering measurable results for clients.
• Knowledge of marketing principles and campaign performance metrics.
• The ability to work on-site in Manchester two days a week.

Job Offer

• Hybrid working arrangement with two days a week based in Manchester.
• Opportunities to work on exciting and innovative projects in the media and agency industry.
• A supportive and collaborative company culture that values employee development.

If you are ready to take the next step in your career as a Client Services Account Director, we encourage you to apply today!