Client Services Administrator

Client Services Administrator - Job Spec

Client Services Administrator to support client-facing operations. This role is pivotal in ensuring a seamless experience for clients by managing administrative tasks, coordinating service delivery, and maintaining accurate records. The ideal candidate will have excellent communication skills, a customer-first mindset and to have the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Act as the first point of contact for client inquiries via phone, email, or in-person.
• Maintain and update client records in CRM and internal databases.
• Schedule and coordinate client meetings, service appointments, and follow-ups.
• Prepare and process client documentation, contracts, and service agreements.
• Liaise with internal departments to ensure timely and accurate service delivery.
• Monitor and track service requests, ensuring resolution within agreed timelines.
• Generate reports and summaries for client accounts and service performance.
• Assist in onboarding new clients and ensuring a smooth transition process.
• Support the Client Services team with general administrative duties.
• Be the middle person between the paraplanner and Manager.

Requirements:

• Proven experience in an administrative or client support role.
• Excellent written and verbal communication abilities.
• Customer-focused with a problem-solving attitude.
• High attention to detail and accuracy.
• Happy to be client facing

Preferred Qualifications:

• Experience in a client services or customer success environment.

• Experience in relevant field required, roughly 1+ year. However, more so looking for the right candidate.

• Knowledge of basic project coordination or service delivery processes.

Working Conditions:

• Office-based
• Flexible around the candidate with working hours (for example, 8-4, 9-5)

• Holidays: 5 weeks per year. Every public and bank holiday also. Off from 23rd December to first working day in January for Christmas
• No HR department - Group income protection

Salary: 25-30k mark

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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