Client Services Administrator- Long Melford Swayne and Partners

Job Title: Client Services Administrator (CSA)

Location: Swayne & Partners, part of Kin Vet Community – Long Melford
Job Type: Part Time – this role includes working weekends
Salary: £12.21 per hour 
Reporting to: Client Services Manager

About Swayne & Partners – Long Melford

Long Melford is a warm and welcoming community practice that is part of the Swayne & Partners group — a highly respected network of four small animal clinics in Suffolk. Each branch works closely together to provide exceptional care to clients and their pets.

Swayne & Partners is part of Kin Vet Community, a vet-led collective of 19 practices across Essex, Suffolk, Hertfordshire, Kent, and Southwest London. Together, we’re committed to compassionate, high-quality care for pets and their owners, while supporting our teams through collaboration and shared resources.

The Long Melford clinic offers modern facilities, a loyal client base, and the support of our hospital site in Bury St Edmunds, which operates 24/7 and provides access to advanced procedures and diagnostics.

About the Role

We’re looking for a friendly, proactive, and professional Client Services Administrator (CSA) to join our Long Melford team. As the first point of contact for our clients, you’ll play a vital role in ensuring every interaction is welcoming, efficient, and supportive.

You’ll work closely with our veterinary and nursing teams to deliver outstanding service, ensure smooth day-to-day operations, and help maintain the high standards that our clients expect.

Key Responsibilities:

• Provide a warm, professional welcome to clients in person and over the phone.


• Maintain a clean, organised reception area and uphold excellent front-of-house standards.


• Manage appointment bookings efficiently to ensure smooth clinic operations.


• Take payments accurately and in line with company policy.


• Proactively contact clients to rebook missed appointments or follow up on estimates.


• Keep client and patient records up to date, including contact, insurance, and medical details.


• Support the promotion of the Kin Vet Community Health Care Plan.


• Handle insurance claims and client accounts in line with company policy.


• Respond promptly and warmly to emails and client enquiries.


• Work collaboratively with colleagues to ensure a seamless client experience.

(Please note: these responsibilities are not exhaustive and may evolve as part of the role.)

What We’re Offering:

• 25 days annual leave, increasing with service (up to 30 days) plus bank holidays


• Private Healthcare with Vitality


• Occupational Health Services


• Free eye test vouchers and contribution towards glasses for VDU users


• Enhanced maternity/paternity leave


• Occupational sickness pay


• Generous colleague discount scheme for up to 5 registered pets


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How to Apply:

If you’re an enthusiastic and caring individual who thrives in a client-facing role and enjoys being part of a supportive team, we’d love to hear from you!

To apply, please email your CV to [email protected]
or contact the Long Melford team on 01787 370773 to find out more.

Swayne & Partners, part of Kin Vet Community, is an equal opportunities employer and welcomes applications from candidates of all backgrounds.