Client Services Advisor

Client Services Advisor
Northamptonshire
£27,000 - £28,000 + Bonus + Benefits
Full Time, Permanent

We are currently recruiting for a passionate and proactive Client Services Advisor to join a market-leading provider of warehouse and racking solutions. With over four decades of experience in the industry, our client offers an exceptional opportunity for someone looking to expand their skills within a dynamic, supportive, and fast-paced environment. This is an exciting role for a driven and highly organised professional who thrives on providing excellent customer service, solving problems, and managing client projects from enquiry through to resolution.

The Role:
You will play a key part in supporting the inspection, maintenance, and small works process for a diverse client base. Your responsibilities will include:

• Managing client enquiries via phone and email.
• Handling quotations and technical queries while ensuring all processes are followed.
• Liaising with on-site installation teams to resolve scope-of-work queries.
• Troubleshooting failed or delayed jobs and coordinating re-scheduling with relevant departments.
• Building and maintaining strong knowledge of customer systems and portals.
• Supporting internal departments to ensure smooth operational workflows.
• Providing friendly, professional communication to clients, suppliers, and contractors.
• Identifying growth opportunities and supporting overall team development.

Requirements:

• Knowledge of warehouse racking/warehouse environments.
• Previous experience in an office-based, customer-focused role.
• Excellent telephone manner and communication skills.
• Strong organisational and problem-solving abilities.
• High level of attention to detail and a proactive attitude.
• Ability to work effectively both independently and as part of a team.

Benefits:

• Bonus structure
• 25 days holiday
• EV car scheme
• Gym membership
• Private healthcare
• Access to therapy
• Pension
• Costco membership
• Career progression opportunities within a growing team
• Free on-site parking
• Supportive, collaborative working environment

If you are ready to take the next step in your career and join a forward-thinking, people-focused organisation, we want to hear from you. Apply now or contact us for a confidential discussion.