Client Services Co-ordinator

The Client Services Co-ordinator role is essential for ensuring seamless customer interactions within the energy & natural resources sector. You will manage client queries, coordinate services, and contribute to delivering a high standard of customer support.

Client Details

This position is with a company that is a large organisation in the energy and natural resources sector. With a significant presence in the UK, it has a well-established customer service department committed to delivering first-rate service to its valued customers.

Description

• Monitor contractors for biomass delivery performance.
• Ensure compliance with quality, schedule, and contracts.
• Implement fuel quality checks and sampling processes.
• Visit suppliers regularly for analysis and feedback.
• Coordinate deliveries with ops, logistics, and hauliers.
• Align plans with demand, storage, and blending needs.
• Track KPIs like tonnage, quality, disruptions, and performance.
• Report data to drive improvements and resolve issues.
• Identify supply risks (weather, logistics, quality).
• Develop contingency plans to maintain fuel flow.

Profile

A successful Client Services Co-ordinator should have:

• Strong understanding of relationship and contract management.
• Excellent relationship management and communication skills.
• High level of analytical ability and attention to detail.
• Capable of working independently as well as collaboratively within cross-functional teams.

Job Offer

• An estimated salary range of £31,000 to £35,000 per annum, depending on experience.
• A permanent role with growth opportunities within the energy & natural resources industry.
• A supportive and collaborative work environment.
• Generous holiday leave and additional employee benefits.