Client Services Executive

Do you thrive on building relationships and being the first point of contact? Do you work in customer service or sales support but are looking for a more client-focused role? Are you ready to take a step into a corporate environment where you can play a key role in converting enquiries into business opportunities?

If any of the above rings true, we have a fantastic opportunity for a Client Services Executive to work in a fast-paced environment and be the leading point of contact for inbound enquiries relating to the many services our client provides.

The company were founded over 80 years ago and was originally just a small office based in Hertfordshire. Fast forward to today, and they now have multiple locations across East Anglia and are continuing to grow at a rapid pace. You'll be responsible for handling incoming enquiries, understanding client needs, and gathering essential information before passing the enquiry to a senior member of the team for more complex advice. Your ability to listen, build rapport quickly, and communicate clearly will be key to making each interaction count.

In addition to being the initial contact, you'll ensure timely, professional follow-up, and collaborate with the wider Business Development team to share insights, flag up any initial concerns and support long-term conversion efforts. You will stay proactive in the event of a prospect going dormant by setting up calls later in the year to keep potential opportunities alive.

This is a fantastic opportunity for someone coming from a sales, customer service or professional services background who enjoys engaging with people, is highly organised and understands the importance of first impressions. Full training will be provided to a successful applicant, so you can familiarise yourself with the services our client provides, become proficient with using the business CRM system, track interactions and administer campaigns.

Our client has offices across the UK, but for this role, we are looking for applicants who live a commutable distance to either Cambridge or Norwich. On the one hand, someone coming with a professional services background would be advantageous; however, if you were coming with more of a sales/customer service role, it's important to understand the working environment and the nature of the clients you have been dealing with. You will need to be present in the office to oversee an initial training period; however, once complete, the role will allow for a hybrid structure.

If you think your skill set allows you to transition into a professional services environment seamlessly, then we would like to speak to you!

Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.

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