Client Services Executive

It is an exciting time to join Streamline Corporate as we continue to grow our B2B merchandise and clothing business, partnering with our clients to transform their brands across Universities, Legal, Professional and Financial Services.  With strong growth in recent years and exciting plans for the future we are looking for a Client Services Executive to join us on a 12 month contract basis. 

We help great brands grow and transform.  That's not a tagline, it's what we actually do, every day.

Job Purpose

As the first point of contact and a representative of the Streamline brand, your role is to provide clients with the high standard of service they have come to expect, managing all front-line enquiries and requests in line with Streamline’s standard operating procedures and service standards.

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Principal Contacts

Internal: Account Executives, Key Account Managers, Marketing, Sales, Finance and Warehouse teams.

External: Clients, suppliers and third-party service providers.

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Key Responsibilities & Duties

Major responsibilities include, but are not limited to:

Customer Service & Client Support

• Manage incoming client enquiries via phone, email and online chat.


• Handle customer care queries relating to orders, deliveries and products.


• Process client call-off orders and ensure timely dispatch communication.


• Arrange product samples and support general client service activities.

Reporting & Operational Administration

• Produce and maintain operational, sales and stock reporting.


• Support Production Control and Work In Progress (WIP) reporting activities.


• Maintain sales dashboards and reporting trackers.


• Monitor and verify stock and inventory records across systems.

Shopify, Systems & Online Store Support

• Create and maintain Shopify and Core-print online stores, including products, imagery and stock levels.


• Manage stock transfers and stock updates across internal systems.


• Support online store administration and user access management.

Logistics & Freight Support

• Support UK and international shipping activities by gathering logistics information and preparing shipping quotations.


• Assist freight forwarders and internal teams with shipping documentation and customs-related queries.

General Operations Support

• Assist with onboarding packs, operational administration and wider team support activities.


• Collaborate with Commercial, Warehouse and Client Services teams to support excellent client delivery.

To carry out any other duties within the employee’s skill and ability level, as reasonably requested by management.

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Person Specification (Skills & Attributes)

Essential skills and attributes required of all Streamline employees:

• Fully proficient in excel 


• Accountable and dependable, taking ownership of responsibilities and actions.


• Committed to delivering a high standard of work and client service at all times.


• Proactive and solutions-focused, with a continuous improvement mindset.


• Acts with integrity, honesty and professionalism in all situations.


• Client-focused, always acting in the best interests of the customer and the wider business.


• Strong relationship-building skills with both clients and colleagues.


• Approachable, collaborative and supportive in team environments.


• Treats others with courtesy, respect and professionalism.


• Able to handle challenges and problem-solving activities promptly and effectively.


• Excellent communication and interpersonal skills across all levels of the business.


• Adaptable and open to new ideas, systems and ways of working.


• Strong organisational skills with the ability to manage workload and priorities effectively.


• Willing to support the wider team and contribute flexibly to operational requirements.

Job-related skills and attributes:

• Works in a methodical, organised and accurate manner with strong attention to detail.


• Maintains a professional approach in all client and colleague interactions.


• Develops and maintains strong product and operational knowledge.


• Builds positive and effective working relationships with clients and internal teams.


• Demonstrates logical problem-solving skills and contributes improvement ideas to support operational efficiency.


• Able to manage workload effectively, prioritise tasks and perform well under pressure.


• Collaborates across departments to support the best possible outcome for the client and the business.  

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Our Streamline employee values:

• Maximise every move


• Execute relentlessly


• Client first, always


• We win together, never alone

Benefits

• Profit Share 
  


• Company Pension


• Employee Discounts Platform


• Employee Assistance Programme


• On site Parking 

Streamline Corporate is an equal opportunities employer, we value the unique perspective a diverse workforce brings to what we do.