Client Services Manager

Job Title: Client Services Manager
Location: Hybrid working with commutable distance to Portsmouth or London

We're looking for an experienced Client Services Manager to join a growing team that supports IT services across a wide client base. You'll be the main point of contact for customers, ensuring service delivery meets expectations and issues are handled professionally and promptly. Visiting London and Portsmouth weekly, you will be working closely with clients on site as well as working with the warehouse in Portsmouth to understand hardware requirements.

What you'll be doing:

• Act as the bridge between the customer and internal teams
• Manage customer relationships and expectations across service delivery
• Monitor service levels, resolve satisfaction issues, and provide regular updates and reports
• Work alongside delivery and technical teams to implement new services
• Identify opportunities to improve service and strengthen client relationships

What we're looking for:

• Strong background in service delivery or operational support roles
• Confident communicator who can manage stakeholders at all levels
• Skilled in reporting, coordination, and problem resolution
• Able to mentor others and promote best practices
• Comfortable working across departments and adapting to changing priorities
• Willing to travel to customer sites when required

What's on offer:

• Hybrid working model with a modern Portsmouth office
• 25 days holiday + bank holidays (with option to buy more)
• Pension scheme, life assurance, and private healthcare
• Learning & development access through a training platform
• Cycle to work scheme, wellness support, and retail discounts

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.