Client Services Manager

Job Description

Company Description

Preston Baker is an independent estate and letting agency based in Leeds. Founded in 2008 by cousins Ian Preston and James Baker. Preston Baker is known for its proactive, first-class service, innovative marketing techniques, and cutting-edge technology, winning the Best Innovation in UK estate agenct in 2023.

Role Description

This is a full-time on-site role for a Client Services Manager at Preston Baker in Leeds. The Client Services Manager will be responsible for running the team who provide call handling and outbound business generation for our dedicated team of 20+ asssociates.

You will be responsible in helping to develop the technology that we use to enhance client experience

You will be responsible to mentor new recruits and teach them the fundamentals of estate agency call handling and proactive activity

You will be responsible to ensure a high level of productivity from a team of 5-8 FTE.

You will take the lead on new projects in our centralised client services team

Qualifications

A background in residential estate agency, to management level
Proven individual selling skills and the ability to transfer these to others
You have the ability to solve problems and create solutions using replicable systems
Ambitious and driven to achieve results