Client Services Manager

Client Services Manager
East Ipswich
Permanent, part time (22.5 hours per week),
Salary £15,698.40 to £16,994.40 pro rataand great benefits including Health Cash Plan
On call shift payment of £14.30 per 8 hour session, Sleep ins paid at an additional £50 per shift.
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?Join us as our Client Services Manager and lead our Ipswich Mental Health team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Youll manage our services which house customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issue and/or a mild learning disability in one of our 24/7 Supported Housing services and supporting our other cluster services as required. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Client Service Manager
Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
Youll coach your team and manage individual and team performance
Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK!
You have
Great people skills, ability to communicate and understand where people are in their life
The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for our customers
Ideally youll have experience of leading a team, and have the knack for empowering and developing others
Experience of delivering support in a housing or care environment
To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.
Our team
Youll join Kathy and our East Ipswich Cluster team, were super passionate about what we do! Were really proud of working collaboratively and creatively to support customers achieve their goals and aspirations. Were a supportive bunch and like to celebrate successes.
Job details
Flexible working hours
You will need to take turns covering on call / the occasional sleep in and have the ability to manage own diary/prioritising workload/ responsibilities.
Able to use technology for managing tenancies, reviewing support plans/ risk assessments and reporting purposes such as Health and Safety, Incident management, rotas and HR processes.
Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !
Whats in it for you?
34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
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