Client Specialist

Client Service Specialist - Healthcare (Asset Management)
London - Hybrid (Minimum 2 days in office)

£27,000 - £33,000

Unlock Your Career Potential in Employee Benefits!
Are you looking for a role where organisation, problem-solving, and client interaction come together in a dynamic, fast-paced environment? Do you thrive in a setting where no two days are the same, and your ability to keep things running smoothly has a direct impact on both colleagues and clients?

As a Client Service Specialist, you’ll become an integral part of an experienced asset management team, providing invaluable support in healthcare schemes - including Private Medical Insurance, Dental, Travel, Cash Plans, Employee Assistance Programmes, and more. You'll manage a shared mailbox, liaise with insurers, handle client queries, and ensure everything runs seamlessly.

Why This Role is Amazing for You:

• Fast-Paced & Exciting Environment - You’ll work in a team that thrives on efficiency and delivering results quickly
• Diverse Exposure - Gain experience in a broad range of healthcare benefits, from PMI to dental and travel insurance
• Real Progression - Whether you already have experience or are looking to grow into a consultant role, this position provides long-term development opportunities
• Support for Qualifications - The team will back you in achieving your IF7 qualification or a Level 3 apprenticeship, setting you up for future success
• Collaboration & Independence - Work in a tight-knit, supportive team while having the autonomy to manage your workload
• Client-Facing Experience - Build confidence by engaging in client meetings (in-person or on Teams) as your expertise grows
• A Thriving Industry - Employee benefits and insurance continue to be an evolving space, giving you excellent career prospects

What You’ll Be Doing:

• Managed client queries, processed membership changes, handled claims, and liaised with insurers
• Sending market requests and inputting quotes into reports
• Supporting a team of consultants in delivering top-tier services to clients
• Handling insurer invoicing and policy administration
• Keeping up with strict SLAs in a fast-paced environment where efficiency is key

What We’re Looking For:
Someone with strong organisational skills and an eye for detail
A problem-solver who thrives under pressure and enjoys working at pace
Experience in an administrative role, preferably within a broker or insurer background
Knowledge of PMI, Dental, Cash Plans, Travel, EAP, Health Screening, and other benefits is highly desirable
A team player who can also work independently and own their workload
Confidence to engage with clients, whether over email or in meetings

Alternative Job Titles:
Client Service Coordinator, Benefits Administrator, Employee Benefits Consultant, Client Success Associate, Benefits Support Specialist, Account Support Specialist, Customer Success Manager.

If you're looking for a role that combines structure, progression, and a dynamic working environment, this could be the perfect next step in your career!