Client Success Coordinator

Customer Success Coordinator

Location: Long Buckby, Northamptonshire (Hybrid - 4 days per week in office)

Salary: £28,000 - £30,000 per annum (DOE)

Permanent, Monday to Friday. Ideally full-time but flexible options available.

We’re recruiting on behalf of a respected educational consultancy supporting thousands of schools and trusts across the UK and internationally. They are a Founder-run, fast-growing Training Provider with a fantastic reputation within the industry.

Due to their ongoing success, they are expanding their team with a Customer Experience / Training Coordinator to support their professional Trainers by coordinating and supporting the delivery of their virtual and in-person training sessions to Teaching professionals of all levels - ensuring a first-class customer experience through the whole cycle from registration, throughout the course itself and collecting feedback afterwards.

This is a newly-created role in their Customer Success team and a key part of their mission to deliver first-class, educational courses with 100% customer satisfaction and this role will suit a customer-focussed, super-positive individual with exceptional communication skills and a natural, welcoming personality.

Responsibilities will include:

• Coordinate training sessions: send joining instructions, reminders, and follow-ups
• Manage registrations: maintain accurate participant lists
• Provide live support: resolve technical issues on Zoom and Teams calmly and efficiently
• Uphold professional standards: reinforce participant code of conduct positively. Identify when your input is required and willingness to have difficult conversations but in a positive way, for the wider success of the course.
• Engage with feedback: act on feedback to improve the training experience
• Collaborate with trainers and colleagues to ensure high-quality delivery
  
  

We’re looking for a super-positive individual with previous customer service or administration experience; a background within an education setting is advantageous but by no means essential as your personality is more important here.

You should be organised, proactive, and detail-focused, with a natural enjoyment for problem-solving and providing outstanding customer care. Most importantly, you’ll work well within a small, friendly and supportive, team environment.

Keywords: Training Coordinator, Training Administrator, Education Administrator, Course Coordinator, Training Support, Learning and Development, Training Assistant, Schools Training, Training Delivery, Virtual Training Support, Zoom Administrator, Teams Administrator, Northamptonshire Jobs, Customer success, customer experience, customer services, client success.