Client Success Manager

Client Success Manager - Digital Media & Ad Tech - between £30K-£35K (DOE)

The Company

Our client is a fast-growing digital advertising and technology business that partners with premium publishers and advertisers to deliver high-impact, data-driven campaigns. They are focused on building a trusted environment for brands and audiences, working with a broad network of publishers and hundreds of advertisers worldwide.

The Job

• You'll manage the end-to-end delivery of programmatic campaigns across a network of premium publisher inventory, ensuring a smooth client experience that supports retention and unlocks future revenue opportunities.

• You'll act as a central point of contact for internal teams and clients, ensuring campaigns are accurately set up, aligned with client goals, and supported by clear documentation and performance metrics.

• You'll support the wider commercial team by providing operational clarity, campaign updates, and insight-led recommendations that align with both brand and performance objectives.

• You'll work collaboratively with sales, product, and operations teams to enhance service quality, streamline delivery, and adapt to evolving product offerings and client needs.

• You'll be responsible for post-campaign analysis and insights, helping clients understand results and optimising for future engagement.

• You'll play an active role in fostering strong, long-term client relationships through consistent service excellence and a focus on measurable outcomes.

• You'll contribute to a team culture focused on accountability, shared success, and continuous improvement.

You

• 1-3 years experience in a client-facing role within a media agency, publisher or ad tech business
• An understanding of programmatic advertising and the eco system around it
• Fluent English
• Degree educated

Apply Now

Jack Fitzpatrick -

Senior Consultant - Ad Ops, Programmatic & Account Management

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

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