Client Support Coordinator

Are you highly organised, customer-focused, and looking for a varied role where you can build strong relationships and play a key part in delivering an excellent client experience?

NSF works with some of the UK's leading hospitality, catering, restaurant, pub and retail brands, helping them maintain high standards in food safety and health & safety across their operations.

We're looking for a Client Support Coordinator to join our supportive and collaborative Retail team in Long Hanborough, Oxfordshire. Acting as a key point of contact for clients, you'll support the day-to-day management of customer accounts, working closely with clients and internal teams to coordinate activities, produce reports and maintain accurate records, while ensuring our clients receive a professional, responsive and high-quality service.

This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering outstanding service while building strong working relationships.

What We Offer:

• Hybrid working: Split between our Long Hanborough office and home

• Comprehensive benefits: Health cover, death-in-service benefit, company sick pay and income protection

• Career development: Opportunity to build your experience within a global organisation and develop valuable skills in client support, administration and service delivery

• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day

• Volunteering Time: A paid volunteering day each year to support causes you care about

Including, but not limited to:

• Handling customer queries via email and phone in a timely and professional manner

• Supporting the coordination and administration of client programmes and activities

• Managing user accounts and maintaining customer access permissions within internal systems

• Producing, analysing and distributing reports to clients and internal stakeholders

• Customising client portals, including branding and configuration updates

• Gathering, validating and maintaining accurate customer information within internal databases and systems

• Processing invoices and supporting associated administrative activities

• Delivering a high standard of customer service through clear, professional communication

• Working closely with clients and colleagues to support the successful delivery of services

• Previous administrative and/or customer service experience
• GCSE Maths and English (or equivalent)
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• A methodical and organised approach with good problem-solving skills
• Ability to plan, prioritise and meet deadlines
• Confidence working independently, as well as collaboratively within a team
• Flexibility and adaptability when supporting internal and external stakeholders
• A calm, professional and customer-focused approach
• Good working knowledge of Microsoft Office, particularly Excel

Our Culture:

At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values:

• Do the Right Thing, 
• Treat People Well
• Relentlessly Pursue Excellence
• We are one NSF.

These principles drive everything we do - from client service to internal collaboration.

Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!

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