Client Support Engineer

Key Purpose of the Job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.

Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.

This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.

Key Job Responsibilities:

• To provide technical support to end users and engineers both internally and externally.
  


• To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
  


• To ensure prompt and accurate information is scheduled.
  


• To answer customer telephone calls ensuring internal customer service standards are met.
  


• To provide a positive experience for customers ensuring prompt and accurate information is captured.
  


• Any other reasonable requests from the line manager and SLT members.
  


• To provide support to the Service Scheduling Team when required.
  


• Embrace new customers and technologies the company adopt
  

Requirements

Essential Requirements:

• Customer focused
  


• Excellent telephone manner
  


• PC Literate
  


• Team Player
  


• Strong Interpersonal and communication skills
  


• Ability to priories workloads
  


• Exceed all tasks given
  


• Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
  


• Ability to work within a continually changing environment
  

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.

Benefits

Benefits Include:

• Supportive and Collaborative Environment
  


• Company Health Care Plan
  


• Company Pension
  


• Life Insurance
  


• 25 days holiday plus Bank Holidays
  


• Development Opportunities
  


• Referral Scheme
  


• Employee Recognition Scheme
  


• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  


• Cycle to Work Scheme
  


• Wagestream – Get instant access to your wages through our financial wellbeing tool.