Client Support Manager

We are working with a global financial services organisation share a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.

A new opportunity has arisen within their Service Excellence Centre. This division is a multi-channel department that consists of three main functions; Client Support, Client Enablement and Change and Governance and also promotes a culture of inclusion, collaboration, empowerment and delivery.

Based in the Client Support team that works with new and existing clients, internal Stakeholders and third parties to deliver scalable service and support that is consistently of the highest quality whilst also utilizing industry best practice, you as one of the Client Support Managers be responsible for:

Working closely with the team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of the businesses operational framework and landscape

• Be involved in the end to end support through to handover to the Implementation Project Manager or Account Management team.
• Build relationships with external benefit consultants and clients to maximise successful new business opportunities.
• Support the existing client Relationship Director team with client rebid and retention proposals.
• Supporting clients with any information request, ensuring that answers clearly respond to the query.
• Analyse and absorb information to be able to produce a quality client focused response that meets the required internal controls and governance.
• Liaise with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
• Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.

Possessing proven DB/DC Pensions Administration experience, including strong knowledge of pension regulations and legislation, it is essential that you have excellent communication, skills, strong attention to detail and excellent organisational skills, coupled with being able to make data driven recommendations

An awareness of project management and process improvement methodologies would be highly desirable, as would any client facing experience.

The role offers hybrid working (3 days in office), together with an excellent remuneration package that includes onsite (free) gym, free parking and a non-contributory pension etc.

Further information is available on application.