Client Support Manager

Hands-on management role | Fast-paced, process-driven environment | Real ownership of team performance | Strong benefits package

If you’re an experienced people manager who thrives in a fast-paced, process-driven environment, this Client Support Manager role offers genuine ownership across people, performance and operational delivery.

You’ll lead the Client and Pension Administration teams, ensuring workloads, service levels, quality and customer outcomes remain on track. This is a hands-on management role within a scaling financial-services business, where you’ll be trusted to understand the detail, identify issues early and continuously improve how the teams operate.

Package & Benefits for the Client Support Manager
Salary of £38,000 - £45,000 per annum, depending on experience
Performance-related bonus
25 days’ annual leave
Private medical healthcare
Death in service benefit
8% employer pension contribution
EMI share option scheme
Office-based, five days per weekAbout the Company
You’ll be joining a rapidly growing financial-services business with a different approach to delivering advice. The business is process-driven, technology-enabled and focused on clear ownership, measurable performance and consistently high standards.

The role as a Client Support Manager:

As Client Support Manager, you’ll take responsibility for the day-to-day performance of the Client and Pension Administration teams. You’ll ensure work is allocated effectively, customers receive an excellent level of service and the teams consistently meet their operational targets.

Key responsibilities include:

Leading the day-to-day management, workload allocation and performance of the Client and Pension Administration teams
Monitoring KPIs, SLAs, workloads, capacity, quality and backlogs, taking action when performance moves off track
Coaching, supporting and developing team members while maintaining clear accountability
Managing performance issues confidently and constructively when standards are not being met
Identifying bottlenecks, risks and opportunities to improve processes
Working closely with senior leadership to resolve operational issues and support continued growth
Ensuring the teams deliver accurate, efficient and high-quality support throughout the client journeyAbout you To be successful, you’ll have:

Proven experience managing teams within a fast-paced, process-driven environment
A track record of managing KPIs, SLAs, workloads and performance against clear operational standards
Experience developing people while confidently addressing underperformance and maintaining accountability
Strong communication, organisation and problem-solving skills
A hands-on leadership style and willingness to understand the operational detail
Experience in financial services, pensions, client support or administration would be advantageousIf you’re a hands-on manager who takes ownership, understands people and communication, and expects high standards from yourself and your team, this could be a strong opportunity to make a real impact.

Reference: JL_FIN
Only candidates based in UK and eligible to work in UK are allowed