Client Support Officer

6 month rolling contract - Investment Banking - Inside IR35

Core accountabilities of role

· Act as a subject matter expert for EMEA client onboardings

· Effective coordination of the OTC routine onboarding in EMEA to ensure onboarding lead time targets are

met according to client or business targets.

· Active management of stakeholders within business, compliance, due diligence and risk departments,

including EMEA business heads and global heads of departments.

· Identifies onboarding files with risks of delays and escalates more complex onboarding cases to senior team

members.

· Proactively seeking opportunities to improve processes and controls.

· Accountable for delivering personal targets and objectives.

· Leverage industry experience as well as knowledge of policies throughout the process.

· Understands KPIs for their respective client/area and keeps SOP up to date in line with guidelines.

· Train and supervise new joiners to ensure right skillset and knowledge is transferred

Knowledge, Skill and Experience

· Typically require a university degree as an indicator of an ability to understand and apply complex

theoretical concepts, although may have progressed into the role via equivalent business experience.

· Knowledge of the OTC on boarding process for Financial Services, including KYC, Risk and business policies,

procedures and legislation.

· Experience of Financial Institutions and Global Markets products required, especially OTC products

· Effective time management and ability to prioritise workload and escalate issues to management.

· Ability to handle multiple tasks simultaneously and prioritise independently

· Strong focus on accuracy and attention to detail and able to review and improve work of more junior

colleagues

· Excellent written and oral English skills in order to articulate technical issues and to be able to take the

complex and make simple to enable effective communication with the business

· Good Stakeholders management skills and ability to collaborate across teams

· Strong analytical skills and ability to meet deadlines under pressure.

· Computer literacy and a good knowledge of standard computer software and able to learn and utilise

specialist applications appropriately.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.