Client Technology Manager

The Company

At Fora, we’re re-imagining what the workplace can be.  

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing - so people can work productively, creatively, and happily.  

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.  

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.  

At Fora, we’re not just shaping workplaces - we’re shaping the future of work. 

We’re looking for a Client Technology Manager to lead the delivery of cutting-edge, client-facing technology solutions across our portfolio. This is a high-impact role at the intersection of technology, client experience, and commercial delivery—perfect for someone who thrives in fast-paced, multi-site environments.

You’ll play a critical role in ensuring our technology offering—from Wi-Fi and networks to AV and smart meeting spaces—is seamless, scalable, and built around the needs of our clients.

The Role

You’ll lead the delivery of client technology solutions across our estate—from connectivity and Wi-Fi to AV and telephony—ensuring every solution is reliable, scalable and elevates the member experience.

You’ll work at the intersection of technology, operations and commercial teams, shaping solutions, supporting sales, and leading delivery to the highest standards.

This role is based on site 5 days

What You’ll Be Doing

Technology Delivery & Innovation

• Lead the rollout of client-facing technology solutions (Wi-Fi, LAN/WAN, AV, telephony, connectivity)
• Partner with Technical Leads to ensure solutions are secure, scalable and supportable
• Stay ahead of trends (AI, hybrid working, smart offices) and evolve our technology offering

Leadership

• Lead, coach and develop a small team (2 Consultants + Project Manager)

• Drive a culture ofhigh performance, collaboration and continuous improvement

Client & Commercial Engagement

• Act as a key bridge between Technology, Sales, Customer Success and Operations
• Support client conversations, proposals and technical scoping/pricing
• Translate technical concepts into clear, client-friendly solutions

Project & Programme Delivery

• Lead delivery of technology projects (AV upgrades, network enhancements, bespoke solutions)
• Ensure projects are delivered on time, on budget and to scope
• Manage risks, dependencies and stakeholder alignment

Vendor & Partner Management

• Manage third-party vendors and ensure delivery meets SLA/KPI commitments
• Drive performance, cost efficiency and service improvements

Operational Excellence

• Maintain high-performance, reliable services across all sites
• Use data, feedback and insights to continuously improve service delivery
• Ensure all solutions are well documented and support-ready

This is a unique opportunity to own and shape the technology experience across a growing, design-led portfolio—playing a key role in how our clients connect, collaborate, and thrive.

Proven experience delivering client-facing technology in a multi-site environment

• Strong knowledge of:
• Networking & Wi-Fi (e.g. Cisco Meraki, Ruckus)
• AV (Teams / Zoom Rooms, Logitech, Yealink)
• Connectivity & telephony
• Experience working cross-functionally with Sales, Account Management or Customer teams
• Track record delivering projects across internal teams and suppliers
• Experience leading or mentoring a small team

Skills

• Strong planning, coordination and delivery leadership
• Confident balancing technical and commercial priorities
• Excellent stakeholder management—able to translate tech for non-technical audiences
• Commercial awareness, including costing, pricing and value assessment
• Calm, structured and solutions-focused under pressure

Qualifications (desirable)

• Cisco / Meraki / Ruckus certifications
• ITIL, PRINCE2 or similar

Who You Are

• Client-focused – you care about creating great user experiences
• Collaborative – you bring people together across teams
• Commercially aware – you understand cost, value and impact
• Adaptable – you thrive in a fast-paced, evolving environment
• Clear communicator – you bridge technical and non-technical worlds with ease

At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

 Wellbeing & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in-person or online therapy sessions

 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year