Climate Customer Care Officer - part hybrid

Climate Customer Care Officer
Salary: £28,000 - £30,000 per annum
Hours: Monday to Friday
Work Pattern: Part-Hybrid
Contract: Permanent (from day one)

About the Role

We are looking for a passionate and knowledgeable Climate Customer Care Officer to join our team and lead vital initiatives focused on tackling climate change, enhancing biodiversity, and promoting sustainable practices within our community.

This is an exciting opportunity to make a real difference by developing and delivering impactful projects that reduce carbon emissions, protect natural habitats, and engage local residents and community groups in environmental action.

Key Responsibilities

• Lead on climate and nature-based projects and initiatives across the Town Council's operations, open spaces, and buildings.

• Provide full clerking support to the Climate Committee, including preparing agendas in consultation with the Chair, drafting officer reports, distributing papers, attending meetings, writing minutes, and implementing resolutions.

• Ensure the effective delivery of the Local Nature Action Plan, including tracking progress, identifying new actions, and reporting to the Climate & Nature Committee and senior officers.

• Support the development of sustainable policies and initiatives to promote biodiversity, climate resilience, and sustainability.

• Advise and support council staff and officers on climate-related projects and environmental considerations.

• Plan and deliver community engagement activities and volunteer events related to climate and biodiversity, helping to grow local involvement.

• Support the council's work on Biodiversity Net Gain (BNG) by advising on implementation in land management, planning responses, and community-led projects.

• Coordinate and help deliver revised grounds maintenance regimes, including tree and hedge planting initiatives. Maintain accurate records of planting activities.

• Collect and analyse data to assess the performance and outcomes of environmental projects and council-wide climate actions.

• Work alongside the Communications & Engagement Officer to produce climate-related communications, including social media content, posters, and press releases.

• Monitor climate-related budgets, assist with financial reporting, and contribute to the preparation of the annual budget.

• Research and apply for grant funding to support climate and nature initiatives.

• Conduct risk assessments for all relevant activities, ensuring health and safety is embedded in all council-led environmental work.

• Provide customer service support as required.

• Carry out additional duties as may be reasonably requested, in line with the role.

If you're driven to make a positive environmental impact and enjoy working in a collaborative, community-focused role, we'd love to hear from you.

Acorn by Synergie acts as an employment agency for permanent recruitment.