Clinic Coordinator - Newcastle

Clinic Coordinator

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Newcastle hearing centres. This role will work across both Newcastle sites. 

Salary: £17,816

Tuesday - 2pm to 5pm in Westgate

Wednesday - 9am to 5pm in Westgate

Thursday - 9am to 5pm in Grainger

Friday - 9am to 5pm in Grainger.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.


• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.


• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.


• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.


• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.


• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.


• Self-motivated and competitive, driven to meet and exceed targets.


• Logical and proactive, capable of navigating challenging situations with ease.


• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd. 

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