Clinic Coordinator / Receptionist

A prestigious private medical clinic located on Harley Street is seeking a Clinic Coordinator/Receptionist.

This Clinic Coordinator/Receptionist role involves welcoming patients and coordinating the schedules of clinicians and nurses. The clinic offers a beautiful office environment and provides a salary of up to £32,000 plus benefits. We require candidates to have a minimum of 2 years of experience in customer-facing roles. This is a permanent position.

Clinic Coordinator/Receptionist Hours:** 42 hours a week, including a 1-hour lunch break. Typical shift times are 6:30 AM - 3:00 PM, 8:00 AM - 4:30 PM, 9:00 AM - 5:30 PM, 9:30 AM - 6:00 PM, and 12:00 PM - 8:30 PM.

Candidates applying for the Clinic Coordinator / Receptionist role should be self-motivated, eager to learn, and capable of accepting direct feedback, as the clinic operates in a fast-paced environment.

Clinic Coordinator / Receptionist Key Responsibilities:

- Provide all necessary information to ensure clients enjoy their visit to the clinic.

- Welcome patients and ensure their needs are met during their time at the practice.

- Liaise with Surgeons, Optometrists, Nurses, and Patient Care Coordinators to facilitate a smooth patient journey.

- Manage and coordinate the complex schedules of 8 Optometrists and 4 Surgeons.

- Serve as the initial point of contact and gatekeeper for all patients, daily vendors, visiting clinicians, and contractors.

- Process payments and refunds using multiple databases.

- Gather patient feedback through questionnaires, testimonials, and electronic methods.

- Maintain cleanliness and high standards in clinic areas.

- Complete all relevant administrative tasks, including scanning patient information, booking appointments, preparing templates, updating patient databases, and ensuring legal documents are submitted accurately.