Clinic Lead

Location: Worcester, Bromsgrove

Interviews will take place 19th June 2025.

WHO ARE WE? 

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
• Our Purpose is to make a positive difference to people’s lives
• Our Vision is to change lives through better sight and eye health
• Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

ROLE SUMMARY

The Clinic Lead plays a pivotal role in leading the Outpatient team and managing the efficient and safe running of our Outpatient services.

The Outpatient Service is staffed by a mixed clinical team of registered; Ophthalmic Nurses, ODPs and non-registered; Ophthalmic Technicians, Senior Ophthalmic Assistants, and Ophthalmic Assistants, and students, made up of contracted and flexible bank staff. These staff, including the Clinic Lead, rotate across the service to also cover Admission/Discharge and Theatre duties.

The Clinic Lead manages a range of clinics: diagnostics, pre- and post-operative assessments and laser procedures. The Clinic Lead is responsible for ensuring that high quality patient care and assistance to a range of clinicians: Consultants, Optometrists, Nurse Consultant and Advanced Nurse Practitioners is given, along with assurances to the Clinical Service Manager, Clinical Director and Operations Director.

KEY RESPONSIBILITIES

Operational Management

• To lead diagnostic and technological outpatient service requirements, including troubleshooting, updates and quality assurance, linking with manufacturers or central team/external resources.


• To provide leadership for a mixed team of employees, including bank staff that cover Outpatient activity within the service. The post holder will have line management responsibility of team members.


• To clinically triage referrals for the services offered at Newmedica Worcester & Bromsgrove.


• To manage the operational aspects of the Outpatient service, including oversight of staff; rota, recruitment and competence.


• To aid management in the processes needed to foster good practice in clinical governance such as audit and continuous professional development.


• To identify any risks and ensure that appropriate action is taken, in accordance with Newmedica Risk Management policy, providing expert advice and focusing on principles of a learning organisation.

Staff Leadership and Recruitment

• To support the recruitment, induction and training of new Outpatient staff, participating in recruitment and selection.


• Document competencies and assist in the development of ‘best’ practice guidelines for the service.


• To support coordination in effective deployment of staff to different types of Outpatient activity as per service demand.

Education and Training

• To ensure all staff receive an effective orientation and induction to the Outpatient service, with supervision arranged as required and progression monitored.


• To signpost Newmedica employed and bank staff to useful training opportunities and provide advice on CPD, linking with the Training Lead and Newmedica learning & development team.
  

• Receive supervision as part of own professional development.


• Maintain up to date skills and knowledge and maintain awareness of professional issues.
  

Research, Audit & Governance

• To participate in local and departmental audits, have oversight of their completion, and ensure findings are shared across the service and actions implemented.


• To participate in and advise on governance processes within the service.


• Evaluate service delivery; identify areas for improvement and initiate change.

THE INDIVIDUAL

QUALIFICATIONS AND/OR RELEVANT EXPERIENCE (ESSENTIAL)
•Ophthalmic Outpatient experience.
•Demonstrate leadership skills through experience.
•Proven experience in effective patient experience and safety.
•Comfortable with Microsoft Office products and using computerised systems for data input/output and review.
•Able to demonstrate a commitment to CPD.
•Previous line management experience.
•Previous audit experience and knowledge of governance processes.

QUALIFICATIONS AND/OR RELEVANT EXPERIENCE (NON-ESSENTIAL)
•Hold a current professional degree/diploma and work to the requirements of the Codes of Practice and Professional Standards as befits their professional registration.
•Professional registration not essential.
•Admission/Discharge experience.

SKILLS & PERSONAL ATTRIBUTES
•Excellent leadership skills.
•Calm in pressurised environments.
•Ability to work with a range of individuals across a variety of functions.
•Forward thinking & pro-active.
•Organised with a high attention to detail.
•Team player who is willing and happy to support the effective running of a Newmedica service.

SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES

ADDITIONAL RESPONSIBILITIES
• Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment.
• Ensure the quality standards and performance measures applying to the work of the section are met and facilitate continuous improvements in all aspects of the post.
• Undergo any self-development and training as necessary for success in the role and provide support and development for others where appropriate.
• Carry out any duties at all times in accordance with the Company’s policies including Equality and Diversity and Health and Safety.
• Promote by positive example both internally and externally, the purpose and vision of Newmedica.
• Undertake all responsibilities in adherence with Newmedica Policies and Protocols for Infection, Prevention and Control.
• Undertake any other responsibilities commensurate with the grade of the post, which the principal or their senior management representative may from time to time require.

STATUS OF THIS DOCUMENT
•This job description is a guide to the work that you will initially be required to undertake.
•It may be changed from time to time, in consultation with you, to meet changing circumstances.
•It does not form part of your contract of employment.

CRIMINAL RECORDS DECLARATION
•Newmedica is exempt from Rehabilitation of Offenders Act (1974) and we will ask applicants to disclose details of convictions, irrespective of whether they are spent or not.
SAFEGUARDING
•It is the responsibility of all Newmedica employees and contractors to fully comply with Newmedica safeguarding policies and procedures.
•Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.

SAFEGUARDING
•It is the responsibility of all Newmedica employees and contractors to fully comply with Newmedica safeguarding policies and procedures.
•Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.

For the full job description, please email [email protected]