Clinic Manager

Job Summary:

The Clinic Manager is responsible for the overall operations, administration, and management of the clinic. This role ensures that the clinic runs efficiently, delivers high-quality patient care, and meets financial and operational goals. The Clinic Manager will oversee staff management, patient services, budgeting, compliance, and facility management.

Key Responsibilities:

1. Operations Management:
   • Oversee day-to-day operations of the clinic to ensure smooth functioning.
   • Implement and maintain clinic policies and procedures.
   • Coordinate with healthcare providers to optimise patient care delivery and clinic workflow.
   • Monitor and manage patient flow, ensuring efficient and effective patient scheduling and appointment management.
2. Staff Management:
   • Recruit, train, supervise, and evaluate clinic staff, including administrative and medical personnel.
   • Ensure staff adhere to clinic policies and procedures.
   • Foster a positive work environment, addressing staff concerns, and facilitating professional development.
   • Conduct regular team meetings and provide ongoing training to staff.
3. Patient Services:
   • Ensure high levels of patient satisfaction by monitoring patient feedback and implementing improvements.
   • Handle patient complaints and concerns with professionalism and empathy.
   • Ensure that patient care services are delivered in a timely, accurate, and compassionate manner.
4. Financial Management:
   • Develop, monitor, and manage the clinic's budget, ensuring financial targets are met.
   • Manage inventory and supplies, ensuring cost control and availability.
5. Compliance and Regulatory Management:
   • Ensure the clinic complies with all CQC (Care Quality Commission) and local regulations, including healthcare laws and standards.
   • Maintain clinic accreditation and licensure, ensuring all documentation is current and accurate.
   • Develop and implement safety and quality control protocols, ensuring a safe environment for patients and staff.
   • The Clinic Manager will also assume the responsibility as the Registered Manager with the CQC and comply with CQC regulatory framework (record keeping, logs, audits, assessments)
   • Upkeep of required annual training courses, e.g., BLS, Safeguarding, Infection Control, etc.
   • Ensure that the site complies with all aspects of Health & Safety legislation by maintaining health and safety policies, undertaking risk assessments, complying with the requirements of COSHH and RIDDOR
   • To take on the role of Laser Protection Supervisors (LPSs) and hold responsibility for ensuring the safe use of all lasers in the business.
6. Facility Management:
   • Oversee the maintenance of the clinic’s facilities and equipment and report where necessary.
   • Ensure that the clinic environment is clean, safe, and welcoming.
   • Coordinate with vendors and service providers for facility and equipment maintenance.
7. Strategic Planning:
   • Assist in the development and implementation of strategic plans to improve clinic operations and patient care.
   • Identify opportunities for service expansion or improvement in clinic offerings.
   • Analyse clinic performance data and prepare reports for senior management.

Qualifications:

• Education: NVQ 2 above or equivalent.
• Experience: Minimum of 3-5 years of experience in a healthcare management role, preferably in a clinic or outpatient setting.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in the use of software systems.
  • Basic daily service and product accounting.
  • Strong organisational and problem-solving skills.
  • Ability to multi-task and work under pressure in a fast-paced environment.

Benefits:

• £40k plus uncapped bonus (OTE £46k)
• Staff discounts on all treatment and products
• Pension and employee health benefits
• 25 days holiday per annum plus role over option
• Referral reward programme
• Friends & Family rewards