Clinical Customer Service Representative

Job Title - Clinical Customer Service Representative

Location - Oxford - Hybrid 2 days home - 3 days office

Salary - 28k - 32k Depending on experience ( 40 hour week) Monday - Friday

Bonus - 5% of basic salary

Perks - 25 days holiday + 8 bank holiday, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more

Have you for experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments' excite you? If so then read on.....

Role Overview:

As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.

Key Responsibilities:

• Establish relationships with ordering physician centres and patient sample submission
• monitor testing and reporting process.
• Resolving their billing queries as quickly and efficiently as possible.
• Communicate processes with prospective ordering physicians
• Facilitate communication with ordering physicians and provide materials and logistical information
• Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
• Address customer inquiries and order status with possible solutions in a timely manner.
• Develop and maintain good working relationships using advanced communication skills
• Provide input on the documentation of customer-facing materials
• Communicate feedback regarding improvements to internal systems

Qualifications and Experience:

• GCSE and or A levels (or equivalent)
• Experience in customer-facing, technical support roles

• Seniority Level

  Executive

• Industry
  • Medical Practices
  • Medical Equipment Manufacturing
  • Hospitals and Health Care
• Employment Type

  Full-time

• Job Functions
  • Customer Service
  • Health Care Provider
  • Science
• Skills
  • Clinical Research
  • Cancer Biology
  • Medicine
  • Healthcare
  • National Health Service (NHS)
  • Customer Service
  • Cancer Immunotherapy
  • Cancer Research
  • Good Clinical Practice (GCP)