Clinical Responder

We have an exciting opportunity for a Clinical Responder to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset.

About the Role

Our Clinical Responders work as an integral part of our Clinician Assessment Service, working as part of a multidisciplinary team. Based at our call-centre in Chippenham, you will provide advice to patients and health and social care professionals who access care by telephone in accordance with agreed care pathways, within the Out of Hours period of weekday evenings and weekends.

In addition, our Clinical Responders will be required to undertake Clinical Response duties which will require the use of our fleet vehicle. As such a full UK driving licence will be required for this role. (Please note a Driving Assessment may be required as part of the assessment process).

Day to day, you will:

• Act as an autonomous clinician providing clinical and social care assessment, diagnosis (where appropriate), and treatment (where indicated), discharge or referral (where appropriate) for patient groups covered within the roles stated
• Evaluate clinical information from examination & history taking and initiate appropriate treatment or escalation with a Senior Clinical Navigator
• Refer patients to alternative care settings, where appropriate and to discharge or treat, as appropriate and within your scope of practice
• Supply and / or administer medication and treatments according to agreed protocols, within scope of competencies and following discussion with Senior Clinical Navigator
• Demonstrate the ability to act autonomously in an emergency for a patient in a life-threatening presentation
• Document your clinical findings, discussions with Senior Clinical Navigator (where appropriate) using the relevant clinical systems. This will include management plans and referrals to other services

Please note this is not an exhaustive list and further information can be found within the full job description.

About You

You’ll be a registered healthcare professional (nurse, paramedic or other Associated Health Professional) with a broad experience. In order to be considered for the role, you will be required to demonstrate:

• A significant level of experience as a registered practitioner within a broad range of care (>2 years of clinical experience is highly desirable)
• Evidence of wide knowledge base and competency in clinical practice
• Completion of Physical Assessment and Clinical Reasoning module
• An understanding of the emergency care pathway and experience of providing urgent care
• Completion of training in death verification for expected deaths, or a willingness to undertake this training
• Evidence of ongoing continuous professional development

About us:

As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management. Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

We are committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of our Urgent Care services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

What we offer:

• An base rate of £22.99/hr with enhancements for weekday evening and weekend working
• Generous holiday entitlement
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below.

If you would like to arrange an informal conversation ahead of submitting a formal application, please contact our Recruitment Team at [email protected]

Closing date: Monday 20th April (5pm)

Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.