Cloud Infrastructure Engineer

Manage public cloud infrastructure including provisioning, configuration, and security

Implement monitoring tools to optimise performance and user experience

Ensure system reliability and availability with proactive monitoring, backups, and disaster recovery planning

Respond to and resolve incidents with root cause analysis and preventive actions

Implement security best practices and maintain industry compliance

Contribute to business continuity via disaster recovery planning

Automate routine tasks using scripting, configuration policies, and infrastructure as code

Support cross-functional teams and document technical configurations and processes

Optimise cloud usage costs without compromising performance

Propose continuous improvements to systems, processes, and services

Support onboarding and integration of newly acquired firms and partners

Provide quality 3rd line technical support as an escalation point

Record issues and solutions accurately in helpdesk systems

Manage workload independently; remote work and occasional out-of-hours work required

Execute authorised changes under change management procedures

Build and maintain vendor relationships

Mentor internal and external users in technical knowledge

Exceptional customer service and communication skills

Minimum of 3 years in a similar role

Full UK driving licence and transport with business insurance

Strong troubleshooting and fault-finding skills

ITIL awareness

Extensive knowledge and experience with:

• Windows 10/11 and Microsoft Office

• Windows Server 2016/2022 and associated services (DHCP, DNS, DFS, etc.)

• Active Directory, Microsoft Entra, Group Policy

• Office 365 (support, migrations, administration)

• Microsoft SQL Server and IIS

• Network topology and diagnostics (VLANs, routing, STP, etc.)

• Firewall configuration and cybersecurity best practices

• Microsoft Azure (VMs, VNETs, AVD, etc.)

• SharePoint administration

• Anti-virus and endpoint protection platforms

• Microsoft Intune and vulnerability management

• Veeam backup and restore

• Security best practices

Microsoft 365 Fundamentals

Microsoft Azure Fundamentals

Microsoft Azure Administrator

Microsoft Windows Server Hybrid Administrator

Business-aware and able to prioritise based on impact

Works well under pressure and shows strong initiative

Organised, analytical, and proactive

Eager to learn and adapt to change

Strong interpersonal and empathy skills

Capable of working through ambiguity to reach solutions

Takes ownership of tasks and sees them through to completion

Experience working in fast-paced, user-focused environments

Willing to travel to remote sites as required