Cloud Infrastructure Engineer

In this position the Cloud & Infrastructure Engineer plays a pivotal role within the infrastructure team, taking charge of designing, implementing, and maintaining cloud and infrastructure services with a focus on efficiency, reliability, security, and performance. This role is instrumental in managing cloud environments, complex network topologies, next-generation firewalls, and security platforms.

Working closely with cross-functional teams, the engineer deploys and operates cloud-based services and applications, striving to optimise costs and automate repetitive tasks. The role also includes mentoring team members and providing occasional 3rd line technical support to internal and external users, ensuring incidents are resolved professionally and in line with service level commitments.

This position offers the opportunity to explore and implement optimal solutions for users while developing technical skills through exposure to a wide range of technologies.

• Provision, configuration, and maintenance of public cloud infrastructure.
• Monitoring performance and implementing optimisations to enhance user experience.
• Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning.
• Incident management and root cause analysis with preventive measures.
• Implementation of security best practices and compliance monitoring.
• Design and execution of disaster recovery and business continuity plans.
• Automation and orchestration using scripts and infrastructure as code.
• Collaboration with internal teams and documentation of configurations and processes.
• Cloud cost optimisation while maintaining performance standards.
• Continuous improvement through technology evaluation and personal development.
• Onboarding and integration of new partner firms, including IT due diligence and remediation planning.
• Provision of quality 3rd line technical support and escalation handling.
• Accurate issue tracking and resolution documentation.
• Time and workload management across multiple incidents.
• Occasional travel and out-of-hours work for deployments and integrations.
• Execution of live changes via approved change management procedures.
• Mentoring and guidance to users and colleagues.
• Relationship management with third-party service providers.
• Ownership of incidents and requests, escalating when necessary.

• Exceptional customer service skills.
• Minimum 3 years’ experience in a similar role.
• Full UK driving licence with business insurance.
• Strong workload management and prioritisation skills.
• Logical and thorough fault-finding and troubleshooting abilities.
• ITIL awareness.

• Microsoft Windows 10/11 and Office applications.
• Windows Server 2016/2022 and core services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS).
• Active Directory, Microsoft Entra, Group Policy.
• Office 365 administration and support.
• Microsoft SQL Server and IIS administration.
• Network topology (VLANs, 802.1x, DHCP Snooping, Routing, IPARP, STP, LAG).
• Firewall management and cybersecurity best practices.
• Microsoft Azure (VMs, VNETs, Storage, DNS, AVD, PIM, WAF, Front Door, Security Groups).
• SharePoint administration.
• Anti-virus, MDR/EDR, and cloud security platforms.
• Intune console management.
• Vulnerability management.
• Veeam backup solutions.
• Security best practices.

• Microsoft 365 Fundamentals
• Microsoft Azure Fundamentals
• Microsoft Azure Administrator
• Windows Server Hybrid Administrator

• Competitive salary based on skills and experience.
• Pension scheme.
• Occupational sick pay.
• Training and support for industry certifications.
• Cycle to work scheme.