Cloud Marketplace Operations Expert

Job Description

Cloud Marketplace Operations Expert
Chippenham – Hybrid after Probation
Up to £45,000 (£60k OTE) + Benefits

Company Overview:

Our client ranks among Europe's leading IT service providers, known for their expertise, partnership, and forward-facing outlook for 40 years. They prioritize being close to their customers, with over 85 system houses and e-commerce companies across 14 European countries. Catering to midsized businesses, large corporations, and public-sector organizations, they offer a blend of direct IT product sales and extensive systems integration services. They provide comprehensive solutions locally, throughout Europe, and worldwide through IT alliance partners on every continent.

Role Overview:

As a Cloud Marketplace Operations Expert, you will play a pivotal role within the Software Pillar of the Technical Pre-Sales function of Business Solutions and Services. This role encompasses licencing, contracts, compliance, Software Asset Management & Compliance, and a multi-marketplace approach. You will support streamlining and managing the marketplace portfolio across multiple business units, leading and managing the onboarding of new customers, and aiming for a 100% retention rate. Your expertise will be vital in providing high-standard service across various software solutions and platforms, especially within the Microsoft portfolio.

Daily management of the Cloud Marketplaces.
Oversee the marketplace inbox, addressing billing issues, credits, manual orders, and invoicing.
Monitor and support incoming customer communications regarding support and licence/product queries.
Manage the onboarding process for monthly billing until customer engagements transition to the Customer Success Manager.
Proactively manage and secure software renewals, working towards a 100% retention rate and upsell/cross-sell opportunities.
Build strong relationships within the wider business and collaborate with external suppliers.
Serve as the first point of contact for updates and support calls regarding licensing and commitment requirements.
Manage Microsoft admin permissions for customers.
Assist in presenting new and renewal proposals.
Streamline Cloud Marketplace offers to include a wider portfolio (Adobe, AWS, Google, etc.).
Deliver customer marketplace demos to encourage self-service adoption.
Support Vendor Alliance Managers by collecting revenue statistics and monitoring the success of growth across key Marketplace vendors.

Candidate Requirements:

Minimum of 3 years of experience with Microsoft tools
High level expertise in Microsoft licensing.
High-level knowledge of Microsoft Partner Center and Adobe licensing.
Proficiency in Adobe Partner Connection.

What's on Offer:

Hybrid working (3 days in/2 days out) after a successful 3-month probation period.
A supportive, fun, and hardworking culture with social events.
Perks including incentives (holidays, vouchers, lunches, spot prizes).
Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
Subsidized health care/medical benefits.
25-30 days of annual leave plus bank holidays, with an optional 2 weeks unpaid leave (increases with tenure).
A progression plan featuring training and mentor programs.