Cloud Operations IT Engineer

Over the past decade, Westcoast Cloud has experienced substantial growth. The team now comprises over 70 members, and the company is recognised as a leading Cloud Solution Provider. Westcoast Cloud has been honoured multiple times with the Cloud Distributor of the Year award at the CRN UK Channel Awards, in addition to winning numerous CRN Marketing awards.

This position is offered on a hybrid basis, allowing work from our modern offices in Theale, Reading (near M4 Junction 12), which feature ample parking and are conveniently located near Theale Train Station.

The Job Role 

With further growth within the business, we have the opportunity for a Cloud Business Operations IT Technician to join the team. The key focus areas are to improve the operational efficiency of the business through tooling and deployment. This cross team functional role will be to enhance the different department capabilities, utilising a mix of new and existing platforms.

This is not a traditional IT support role, but a role to shape and streamline the current norm, using curiosity and knowledge to identify technologies to propose, develop and deploy new platforms. It will require a broad skillset, combining technical process improvement, and learning new technologies to deliver a best-in-class experience to for the business.

Your Day-to-Day Responsibilities Will Include:

• Oversee the implementation of new processes, technology and systems


• Lead for development of internal business tools


• Support in design, deployment and management of a variety tools


• Involvement with maintenance of websites


• Active contribution towards the delivery of projects


• Operationally supporting activities across the business


• Partake and input into change management planning and delivery

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Previous experience with planning, project delivery and execution


• Varied technical background including tooling and deployment


• Awareness of compliance, quality management and operational business standard practices


• Time management and organisational skills


• Initiative in finding improvements


• Ability to work in a team and autonomously


• Excellent attention to detail


• Excellent communication skills, both written and verbal

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).


• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.


• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.